Returns & Exchanges
Defective or Damaged Items
If we made a mistake, we’ll take care of it. Period. If you received a defective or damaged product, please let us know so we can replace it for you. And don’t worry—shipping charges are on us, both for the returned item and the replacement. In order to return your item, please email email@example.com and we will send a return label to your email as soon as possible.
Our return policy covers returns of most products in new or “like-new” condition up to 30 days after delivery. Items that cannot be returned include furniture, select oversize items, or anything damaged through normal wear and tear.
If you’ve decided you don’t like what you ordered after having it in your home a couple of weeks, no problem. In order to return your item, please email firstname.lastname@example.org. We will send a return label to your email as soon as possible. Once your return hits the mail stream, we are notified and you will receive a full refund for your item(s) less the original shipping charge.
If it didn’t fit or didn’t work for you, we will happily accept your return of unused merchandise for up to 30 days after purchase.