We want you to love the things we make at Laurel Mercantile Co. If you order something from us and you don’t absolutely love it, rest assured that you can return most items to us within 30 days of delivery for a refund. Not all items qualify for returns. If item is ineligible, it will be stated in the product description.
DEFECTIVE OR DAMAGED ITEMS
If we made a mistake, we’ll take care of it. Period. If you received a defective or damaged product, please let us know so we can replace it for you. And don’t worry—shipping charges are on us, both for the returned item and the replacement. In order to return your item, please visit our returns portal to begin the process.
STANDARD RETURNS
If it didn’t fit or didn’t work for you, we will happily exchange or accept your return of unused merchandise for up to 30 days after purchase.
Our return policy covers returns of most products in new or “like-new” condition up to 30 days after purchase. Items that cannot be returned or exchanged include furniture, select oversize items, food & beverage items, or anything damaged through normal wear and tear.
If you’ve decided you don’t like what you ordered after having it in your home a couple of weeks (up to 30 days), no problem. In order to return your item, please visit our returns portal to begin the process. We will send a return label to your email as soon as possible. Once your return is received, you will receive a full refund for your item(s) less the shipping charges.
Please note all rugs, food, and beverage items are final sale and may not be returned or exchanged.
INTERNATIONAL ORDERS
All orders shipped internationally are final sale and are not eligible for refund or exchange.
