#1,715 Light Fills Up the Darkness.
by Erin Napier
I’ve been grappling with a tough situation at work. I got my feelings hurt pretty badly. For the first time in my short life, a client said things to me in an email that you only hear in an R rated movie… And that stings. A day like that makes you feel like you’re not good at your job. And when you’re self-employed like I am, that makes you feel like maybe you aren’t worth very much in general. I hate that it feels that way—but I invented my little business, so when my work gets sucker punched, I feel it deep in my bones. Worse still, no matter my efforts to diffuse the situation, to apologize, to fix the problem the best way I knew how (even though the problem was out of my hands), I was left with my very first ever nasty review on the biggest wedding ratings site. I know these are growing pains. As your clientele expands, the greater the odds of one of them being unhappy. In a sea of awards and 5 star reviews, this is, of course the only review I can see in my mind’s eye now.
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I’m Erin Napier, co-owner of Laurel Mercantile Co. and Scotsman Co. with my husband, Ben. I’m an artist and he’s a craftsman and we help people moving to our town find and restore old houses on HGTV’s Home Town. In an effort to count my blessings, this journal has documented only the good things that happen on each and every day of my life since January 1, 2010. I am a wife, a daughter, a homebody, a bubble bath lover, a book reader, a sentimental, stressed out, slightly obsessive southerner. Welcome!